Looking for a waterproofing contractor can be a frustrating task. But finding one doesn’t have to be. Thousands of homeowners just like you have counted on us for over 50 years. Below you will find some samples of the hundreds of customer reviews and letters of appreciation we have received, organized by location. Click here to see some of our Commerical Clients.
Our Basement Advisors also carry a referral book, which is a listing of more than 10,000 of our more recent customers.
“Things seem to be working fine. Thanks!D
“A very satisfied customer at this time. Was hesitant at the start, and even after the first set of heavy rains, continued to take precautions, by keeping the wet-vac and towels at hand, but I have to say that so far I have had no issues. Am happy I called US Waterproofing. Thank-you for your help.
“Nice,straightforward,good worker..decent price
“Professional company from the appointment through the completion of the project.
“I am giving 4 stars because I have only made preparations for my basement work to be done. To this point in time none of the actual work has been done. Both Gary Kron and Nick Nichols have been a pleasure to work with. Ask for my rating again after this extensive and expensive work has been done. Thank you...
“The technician was on time (in a snow storm) and very professional and polite. He was thorough in his assessment and located a problem that was not in our foundation. He was superb!
“EVERYTHING WENT WELL
“I would recommend you to my friends. We have had a lot of rain since you came and our basement remained dry. Thank you for your service.
“I was impressed by your workers and happy in that we have a lot of rain since you were here and there has been no trace of rain in our basement. I would recommend you to others.
“with all this RAIN,...... excellent job guys, no leaks so far. we will keep the wall open until spring 2016. Thanks, The Rymar's.
“Arrived on time. Did a GREAT job. Friendly. Showed me what was being done along the way as he was working on the job. I would recommend to anyone.
“very professional. helped find more leaks and an appointment was expiated very quickly
“Virtual estimate was easy
“Ryan, our tech. Was very polite, efficient, and gave good explanations for the repair of our basement crack. And so far no more water!
“Absolutely no problem with service. When there is a problem, whether new or past, someone knowledgeable either comes out to the house or answers the question by phone.
“Your salesman was prompt and very professional in explaining the process. The installer was on time, and he, too, was very professional. He worked quickly and cleaned up his work - was very nice. I recommend US Waterproofing.
“Waiting for the big rain to test the job
“deal went through pretty smoothly...technicians were great to work with...think float on one sump pump may be set too low as pump kicks on more frequently and does not pump out very much water
“Installer was clean quick Nd professional
“polite and good service/explained process
“Everyone was nice and competent.
“Fantastic job! Very professional and went the extra mile to make sure I was very happy! Thanks!!
“Mr. Jim Ford was very professional and educated me on what needs to be done with regards to the leaking basement and why I need to upgrade my sump pump. Jose, the gentleman who came over to fix the leak and replaced the pump was very courteous and prompt. He arrived at the promised time.
“Professional, prompt, courteous, good cleanup. A little better communication on time of arrival and departure would have been nice but not a major problem. Now we hope there are no leaks!
“All the work was done in a very professional manner. The crew arrived on time and got right to work. I would highly recommend U.S. Waterproofing.
“So far so good....there was a little hiccup as far as the worker getting there. He went another client first by mistake. We've had 2 heavy rain falls so far. We've had no water.
“Great experience from start to end!
“I have only glowing comments about your team who came out to replace and seal our new window wells. They worked hard and accomplished their work within a few hours. Renee explained the membrane and answered any questions I had along the way, including when they found window drains had already been installed (I had no clue drains were down there as they had been covered up over the years). They and the person who came to put on the well covers did a great job. I also posted a review on Angie's List regarding this job. However, when it came to your billing clerk that was a different story. When Juan and Renee were leaving I asked them to wait for me to write a check and they refused. I also asked the person who came for the covers if he was the one whom I would give the check to and he said no. The next day I called the office and spoke with a gentleman who said he would make a note in my file so I could be billed. I later received an e-mail from your office indicating that I should have paid for the services at the time it was completed as my contract stated. I wrote back and stated that your work force refused payment and that I would send a check the next day. Kind of left a bitter taste in my mouth. Maybe you need to check with your workers before making the customer feel as if they were trying to get away with something.
“Really fine work. Had no leaks on the repairs. A bit pricey but what can you do? A dry basement is essential to a healthy home.
“The team went above and beyond to get the job right, including driving back to the shop to get a better well to fit the job, they really did fantastic work, and put customer service first.
“We were very happy with the service, they came out quickly, the price was very good and did the work very quickly.
“So far so good
“Courteous professional representative arrived during set appointment window. He worked quickly and patiently explained the procedure. We are very happy with the service.
“We had two crews of guys that did the work. Both crews were very friendly and explained what they were doing. We are very happy with their work
“The representative that came to the house and the installation crew were timely, friendly, and professional. We needed work done in the backyard due to a drainage issue. They had to dig up a portion of grass as well as concrete and all repairs were done nicely.
“Your company did a great job and I paid for it!
“I thought that Jeff was a good choice for my needs. He explained everything to me as he went along. He was very courteous and friendly. I have been wanting to get rid of this problem for a long time. Now, everything seems to be going good. Thank you for your services and I would definitely recommend your company to others.
“Haven't had a downpour yet to see if problem was corrected. What kind of tool do I need to cut back the projectiles that are on the wall in the utility room?
“The serviceman was Piotr and professional.
“The gentlemen was very prompt. He was professional and very nice. He did the job and cleaned the basement where he worked. I was very pleased.
“good job on the summit property
“The workers were courteous, and Pedro was helpful in explaining what had been done. There was some concrete residue left on a stepping stone near the window that was used to send the wet cement to the basement. Hopefully when we have a hard rain, that will wash away. Also, there are splotches on the front porch slab from dripping cement. Again, I hope when we have harder rain that will also wash away. Did I receive a warranty?
“Excellent service both by the salesperson and the repair man.
“I was very impressed with the knowledge level and prompt service from Matt Joniak in our immediate Skype call and subsequent emails. I contracted without looking any further and the work was scheduled within 3 weeks. One problem - the work done initially was incorrect. They coated the bricks on my steps instead of digging and placing wall clay over a crack in the foundation. They did return to remove the black coating, but it is not completely clean. I would like some information on a possible solvent I can use to remove the balance of the coating. That would be most helpful. I am completely satisfied with the guaranteed work and the response to the correction needed. I would and will recommend US Waterproofing to others.
“great service people
“Shawn Finnicum was great. I feel terrible but I can't remember the gentleman's name who did the repair but he did a great job and when he was done you could barely tell he was there.
“Great sales rep that was very knowledeable and didnt try to up sell me anything i didnt need. Very good/knowledeable technicians. The entire process was great very easy and stress free.
“Quick and complete.